Case Study: FCA Review & Recovery for UK Retail Bank

Read about how a member of the AUGERE team transformed an FCA regulatory 166 failure, through a process and technology overhaul, into a new operating and governance model for success.

A member of the AUGERE team helped a UK retail bank to achieve the following outcomes:

  • All 29 FCA Action points addressed over 5 month period – next S166 review passed (Department won national award for Customer Service the following year)
  • Significant improvement in customer collection rates and customer NPS increased to +83
  • Improved staff morale leading to significant drop in staff turnover, reduced days lost through absence and high annual Staff Survey scores

More Articles