Case Study: FCA Review & Recovery for UK Retail Bank

Read about how a member of the AUGERE team transformed an FCA regulatory 166 failure, through a process and technology overhaul, into a new operating and governance model for success.


A member of the AUGERE team helped a UK retail bank to achieve the following outcomes:

  • All 29 FCA Action points addressed over 5 month period – next S166 review passed (Department won national award for Customer Service the following year)
  • Significant improvement in customer collection rates and customer NPS increased to +83
  • Improved staff morale leading to significant drop in staff turnover, reduced days lost through absence and high annual Staff Survey scores

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18th Nov 2021

News: Celebrating 3 years of Augere!

We incorporated three years ago in Nov 2018, so it is our third birthday! Read our blog about the journey we've been on over the past 3 years, by our Managing Director, Peter Fennell!

10th Nov 2021

News: Augere Sponsors The Entrepreneurial Success Award At The GMCC...

Augere recently attended the Greater Manchester Chamber of Commerce Excellence Awards as proud sponsors for Entrepreneurial Success Award, to recognise businesses and leaders who have achieved breakthrough performance or overcome adversity by committing to a new strategy and driving it through successfully.

10th Oct 2021

News: World Mental Health Day 2021: Let’s make it a...

The conversation around Mental Health has never been louder. For #WorldMentalHealthDay we are taking inspiration from national Mind’s #WMHD campaign by asking members from our Augere team to discuss their #DoOneThing unique commitment. Because ‘’If we all do one thing, we can change everything’’.